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Frequently Asked Questions

Wholesale & Product Questions

Everything B2B buyers ask us most — ordering, shipping, certifications and the products themselves. Anything else? Get in touch.

Categories
Ordering & MOQ
Shipping & Incoterms
Lead Times
Certifications & Compliance
Products & Ingredients
Private Label & Custom Formulation

Ordering & MOQ

Is there a minimum order quantity (MOQ)?

Yes — our MOQ is 10 kg per product, across our entire catalogue.

How do I get a price quote?

Submit a wholesale inquiry through our Contact page with the products, quantities and destination you have in mind. We typically respond within 2 business days with pricing, MOQ and lead times.

Do you offer samples before a first order?

Yes — samples are free of charge. Shipping costs for the sample are covered by the buyer.

What payment terms do you accept?

Payment is by bank transfer.

Shipping & Incoterms

Which Incoterms do you work with?

Our default Incoterm is FOB (Free On Board) Cotonou, under Incoterms 2020 — other terms such as EXW, CIF or DAP can be agreed in writing at the quotation stage if your logistics require it.

Where do shipments originate?

All Dakimo products are produced and shipped from Benin, West Africa — our production plant and laboratory are based in Cotonou, with raw material and powders sourced through our Boifo workshop in the north of the country.

Which markets do you currently export to?

Our regulatory dossiers are built for the EU, UK, USA and Canada, and we supply B2B buyers across all four markets today.

Lead Times

How long does production take?

Production time ranges from 72 hours to 3 weeks, depending on the volume of your order.

How quickly do you respond to inquiries?

We typically respond to wholesale inquiries within 2 business days.

Certifications & Compliance

What documentation ships with each ingredient?

Every ingredient and finished product is documented with a Technical Data Sheet (TDS) and Certificate of Analysis (COA), covering INCI composition, physicochemical specifications and, where applicable, fatty acid profile — tested to ISO-referenced methods.

Are your products compliant with EU cosmetics regulation?

Yes — our dossiers are structured against EC 1223/2009 for the EU, with the equivalent regulatory notes provided for the UK, USA and Canada markets.

Do you test on animals?

No. Dakimo products are not tested on animals.

Is palm oil traceable and are ingredients Non-GMO?

Yes — we avoid palm oil of unknown origin and declare our ingredients as Non-GMO.

Products & Ingredients

Are Dakimo products 100% natural?

Dakimo products are made from carefully selected natural ingredients of West African origin. Our formulations prioritize purity, transparency and respect for traditional processing methods.

Where do you source your raw materials from?

Primarily from Benin: our production plant is in Cotonou, and raw material — shea nuts, baobab seeds, balanites, castor, Moringa, tiger nut (souchet) and more — is collected through our Boifo workshop in the north, working with women's cooperatives close to Benin's W National Park.

Are your finished cosmetics suitable for sensitive skin?

Many of our natural cosmetic products are suitable for sensitive skin. As individual reactions can vary, we recommend a patch test before first use, and always review the full INCI list on the product's Technical Data Sheet.

What packaging formats are available?

Oils, butters and powders ship in bulk drums. Soaps are available in eco-friendly, white-label packaging, and customization is available for both.

Private Label & Custom Formulation

Can you develop a custom formulation for our brand?

Yes — beyond our standard catalogue, our team develops made-to-measure botanical formulations, from concept through to finished product, true to the Dakimo DNA: pure, natural and of West African origin.

Can products be supplied under our own brand (private label)?

Yes — our soaps are already available in eco-friendly, white-label packaging, and customization is available. Tell us your requirements when you request a quote.

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DAKIMO BOTANICALS

Pure Nature, African Origin. Cosmetic ingredients and finished cosmetics from Benin, West Africa.

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